Refund policy

Refund & Return Policy

At RALRIA, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us at help.ralria@hotmail.com.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging

  • Accompanied by proof of purchase

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at help.ralria@hotmail.com.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or video showing the problem

We will review your request and provide the appropriate solution.

Refunds

Once your approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at help.ralria@hotmail.com.

We will do our best to assist you, but once an order has entered processing or has been shipped, cancellation may no longer be possible.

Return Shipping

Unless the product is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

If the return is caused by an error on our part, we will provide further instructions regarding return shipping.

Non-Returnable Items

For health, hygiene, safety, or other applicable reasons, certain items may not be eligible for return once used or opened. Any product-specific restrictions will be stated on the applicable product page.

Contact Us

For questions regarding returns, refunds, cancellations, or damaged items, contact:

RALRIA Customer Support
Email: help.ralria@hotmail.com