Shipping policy
Shipping Policy
At RALRIA, we currently ship orders only within the United States.
Shipping Cost
We offer free standard shipping on all eligible U.S. orders.
There is no minimum order value required for free shipping unless otherwise stated during checkout.
Processing Time
Orders are generally processed within 1–3 business days before shipment.
Processing times may be slightly longer during weekends, holidays, high-volume periods, or when a product is temporarily awaiting restock.
Estimated Delivery Time
Estimated delivery time to the United States is typically:
8–12 business days
This timeframe includes processing and transit time in most cases.
Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather conditions, holidays, address issues, or other circumstances outside our reasonable control.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided during checkout.
Please allow some time for the tracking information to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, contact us as soon as possible at help.ralria@hotmail.com.
Once an order has already been processed or shipped, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us and include your order number.
We will review the tracking information and assist you with the next steps.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact:
Include your order number and, when applicable, photos of the damaged package or product.
🇨🇦 Canada Import Support
To help offset possible import duties or taxes, we’ve reduced our Canadian pricing. Any customs charges assessed upon delivery remain the customer’s responsibility.
International Shipping
At this time, RALRIA does not offer shipping outside the United States.
Contact Us
For questions regarding shipping, tracking, delivery, or your order, contact:
RALRIA Customer Support
Email: help.ralria@hotmail.com